Stages of freight transport: from finding the freight to receiving the money

In Sargona's blog we continue to discuss various topics related to logistics. Today we are going to briefly review the algorithm of freight transport: from the beginning to receiving money for the service rendered.

Finding freight
It all starts with finding cargo. This is done on a special marketplace where you can find an up-to-date list of what you need to transport. You can sort the cargo according to the parameters you need. It is nice to check if the goods have all the necessary documents.

Once you have found the cargo, the negotiation phase begins. On the other side of the screen or phone is the person who has the cargo. Since you are in the market, there is a negotiation process. It usually does not take long at all. If the customer has special requirements, the process can take longer.

Once a verbal agreement has been reached, you should send the customer an e-mail to exchange documents, the vehicle number, the driver's name and telephone number. These are the rules of good practice. After receiving the order from the client, it is necessary to check it. If you suddenly see some items in the order that do not correspond to the verbal agreement, be bold and ask for them to be corrected. Then you should give the driver all the information about the goods, loading and unloading points.
When the driver arrives to load, it is important that he checks the condition of the packaging and the goods themselves. If there is any visible damage, the driver should contact his haulier, who will inform the customer. It is advisable to take photographs of the damage. If the customer agrees to the loading of such goods, it is necessary to obtain a written confirmation from him, indicating the damage, so that there will be no claims against you. If the driver is not allowed to see the quality of the goods, it is necessary to document this moment and inform the customer.

Next, the cargo is loaded and secured, any additional documents are collected, the customer confirms that the correct goods have been loaded, and the cargo is sent on its way. The carrier is responsible for the cargo from the moment it is accepted until it is delivered. If anything happens to the goods in transit, the carrier will be held responsible.

When we arrive at the destination, we unload the goods and do not forget to get a receipt. The driver will take photos of the documents and send them to the carrier who will forward them to the customer. The customer should receive a receipt for this package of documents as proof that you have delivered the goods and have no claims against you.
If it was agreed when discussing the job that the payment period for your services would start from the moment the client receives the scanned copies of the documents, you will need to send an invoice by e-mail and wait for the money to be transferred to your account. If, on the other hand, you have agreed that the payment period will start when you receive the original documents, then you will need to collect all the necessary documents and send them to the client's correspondence address.

Let's say the client hasn't made any claims for the service provided and the payment date has finally arrived. In an ideal world, we would log into our bank account and see the required amount. Unfortunately, our world is far from ideal, so the amount may not be in the account. In this case, you need to remind the customer and ask when they plan to pay for the transport. If the customer persists in not paying, it will be necessary to apply to the relevant authorities to collect the debt.

In our situation, we will assume that everything has gone well and we have received our money. After that, the transport can be considered completed.
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