How can CRM boost logistics business revenue
Loss of orders, delays in deadlines, errors in documents can lead to large losses. If you do not optimize problematic processes, competitors will easily take away your clients. A CRM system will help you effectively build work processes. Without it, your business loses money and opportunities.
Process automation
CRM is not just a program for maintaining a client base, according to specialists from Sargona Private Capital company. It is a powerful tool for automating your business. All processes, from processing applications to delivery, can be automated so that you do not waste time on routine tasks.
Advantages: automatic distribution of applications between employees; notifications about important actions (reminders, deadlines); automatic processing of orders, tasks and documents.
Advantages: automatic distribution of applications between employees; notifications about important actions (reminders, deadlines); automatic processing of orders, tasks and documents.
Minimizing errors
Due to chaos in business processes, you risk losing up to 40% of potential customers and failing to fulfill orders on time. CRM minimizes errors because all data is always at hand.
Advantages: all customer and order data is in one place; all delivery information is available in real time; control over all stages – from the application to the completion of the shipment.
Advantages: all customer and order data is in one place; all delivery information is available in real time; control over all stages – from the application to the completion of the shipment.
Transparency and service improvement
If you want customers to trust you, it is worth ensuring complete transparency. CRM helps track each stage of delivery, notify customers about the status of their order, and perform other functions. You will always be in touch with customers and will be able to resolve their issues in a timely manner.
Advantages: all delivery information is available to customers at any time; customers will receive notifications about each stage (via SMS, e-mail or messengers).
Advantages: all delivery information is available to customers at any time; customers will receive notifications about each stage (via SMS, e-mail or messengers).
Every lost application, every forgotten order is money that goes to competitors, noted the managers of Sargona Private Capital Ltd. CRM automates the processing of applications, which allows your managers to work with clients faster and increase the volume of orders.
You will receive: increased conversion of applications into deals; fast order processing; increased loyalty of clients who value efficiency and transparency.
You will receive: increased conversion of applications into deals; fast order processing; increased loyalty of clients who value efficiency and transparency.
Increased profits
Real-time analytics
How to choose the right CRM
One of the main advantages of CRM is the ability to monitor all data in real time. You receive accurate reports that show how your business is working, where you can improve indicators, which sales channels work best.
You will be able to understand which routes are the most profitable; analyze the efficiency of employees; adjust the business development strategy in time.
You will be able to understand which routes are the most profitable; analyze the efficiency of employees; adjust the business development strategy in time.
It is important to choose a system that will meet your needs.
Here are some criteria to consider:
Without CRM, a business loses orders, money and customers. Errors, delays, confusion in documents - all this reduces profits and gives competitors an advantage. The longer you put off automation, the more losses your company may have, recommend Sargona experts. It's time to act: simplify processes, reduce costs and increase revenue.
Here are some criteria to consider:
- Multichannel. CRM should work with several communication channels: instant messengers, mail, phones.
- Flexibility and customization. The system should be easy to integrate with other services, such as accounting or warehouse systems.
- User-friendly interface. CRM should be easy to use so that all employees can quickly master it without lengthy training.
- Analytics support. The system should provide detailed reports on business performance.
Without CRM, a business loses orders, money and customers. Errors, delays, confusion in documents - all this reduces profits and gives competitors an advantage. The longer you put off automation, the more losses your company may have, recommend Sargona experts. It's time to act: simplify processes, reduce costs and increase revenue.
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